It’s a customer issue and solution to Car OBD2 ECU programmer New Genius K-touch FW v5.005 with SD card error  and Genius device error .
Error with Genius device 
[E038011] Genius Error: Unknown error 
si e verificato un errore durante il test della SD
Occurred an error during the SD test
– Device not enabled, make sure you have properly installed the management software on PC.
– Connect the device to the PC, wait for the correct device driver installation then run the device management software.
– Run the device update through the specific function menu
Genius/ Update/ System/ Automatic.
Solution from engineers at obdii365.com
Tear the label then you can see the TF card.
Reset New Genius’s TF card:
Step 1 Format TF card
Step 2 Run Win32DiskImage to write
Step 3 Connect to use.
Genius ecu tuning tool works like a charm!
New Genius K-touch TF card reset manual