Here is the Autel official guideline for FCA Secure Gateway AutoAuth.
The SGW blocks unauthorized access and manipulation of vehicle networks and vital systems.
FCA says the SGW was developed not to restrict access to diagnostic data but rather to restrict “the ability of non-registered and non-authenticated users to perform intrusive diagnostics such as bi-directional controls.” Beyond the prevention of bi-directional capability, which include calibrations, relearns and actuations, even the simple act of clearing a code is denied.
Vehicles: Chrysler, Fiat,Jeep and Dodge Vehicles, 2018+
Diagnostics: Clear Codes, Bi-Directional Function, Active Tests, Actuations and Relearns.
I. How to activate & access your AUTOAUTH account?
Authorized OEM Access account registration
- Visit https://webapp.autoauth.com/
- Click ‘Register’
- Complete ‘User Signup’ fields
- Verify account via Email and agreeing to the terms
- Login with your Email Address or Username created
- Enter Payment and Shop Information
II.Confirm compatible diagnostic platform
- Select ‘Manage Tools’ from the left menu, click ‘Add Tool’
- Choose MANUFACTURER, TOOL MODEL, manufacturer choose Autel US Inc
- Enter SERIAL NUMBER
WARNING:Serial number MUST be entered
correctly, otherwise SGW access will not work
III.Immediate authorized secure gateway access
- Select ‘Manage Users’from the left menu, click ‘Add Users’
NOTE:Your user capacity will depend on the plan your shop has chosen.
A. For both AutoAuth Standard and Standard Plus: Upon initial shop registration, there can be up to 6 users including the shop owner account.
B. For AutoAuth Enterprise: There is no limit.
IV: How to use SGW Secure Gateway Access FCA Chrysler Jeep Dodge Fiat Vehicles
SGW area choose ‘Other regions’
Video reference link:
V: How to feedback
If FCA SGW unlock failed, please check below steps,
1.Check whether autoauth account in valid and within the valid period.
2.Check vehicles after 2018 year,
3.Please provide VIN and MMY (Make/ Model/Year）,etc
4.Please share a short video, tell the SN for the tablet and upload datalog
How to upload datalog