Just purchased an OBDstar iScan Ducati scan tool off obdii365. My intent was to use it to clear the service code on a 2009 Hypermotard S. But I can’t get it to work properly. I know there are dozens of pages on the OBDStar scanner tool, and yes, I’ve looked through them. All I get is the “Communications Error” page. It clear it’s not handshaking with the ECU because I always have to enter the VIN manually. Yes, I set up the online account. Yes, I did the updates, Yes, I downloaded (or “upgraded” as they called it) the software. I just double-checked and the device says there are no other updates. Yes the ignition key is on. I’m using the cables supplied with the device. The bike has the Ducati “Race” or performance ECU installed.
The device must be connected to the internet. You must register by OBDStar.
Updated. I made a mistake.
I was trying to use the 4 pin connector under the seat, when I should have been using the “old style” 3 pin connector (and battery power) under the right panel next to the ECU. Once I did that, cleared the service indicator in about 5 min.