Problem 1: Software cannot connect to the server
After connect KT200 device, click on “CONNECT”, it says “WAIT INTERNET CONNECTION” but it has not been connected. Error!!! Send Log File to support.
Disable Windows Defender.
Take the computer WIN10 system as an example, open the windows settings：
Problem 2: Diagnosedetect problem
In the KT200-master folder, the suffix dll files cannot exceed three letters, and the extra ones can be deleted.
There are three files Gcheck.dll, SecurityAccess.dll, wuzi.dll in the folder
Problem 3: Time zone problem
If the time zone is inconsistent with the current location, KT200 will display an error Computer clock is wrong.
In the computer settings, search for “time”, select the corresponding time zone, and synchronize the network time.
Problem 4: Driver problem can’t open
The driver is missing, error Cannot load file libcrypto-3.dll Error: 126
Install the patch package corresponding to the operating system, and it can run normally
Problem 5: dfb2xx.dll file error
Use Diagnose to detect, displays an error Wrong size or version of C/windows/syswow64/dfb2xx.dll
This is because the size of the dfb2xx.dll file in C:\windows\syswow64 is inconsistent. The size of the dfb2xx.dll file of KT200 is 202kb, not 392kb, so replace it.
Or KT200 error cannot find ‘DFB2XX.dll’
Download dfb2xx.rar file and unzip
For 64bit system, paste DFB2XX.dll to C:\Windows\SysWOW64 folder
For 32bit system, paste DFB2XX.dll to C:\Windows\System32 folder
Problem 6: Driver error. Driver is wrong.
When opening the software, it prompts that the driver is wrong，
Open the computer settings, search for “recovery”, select “reset this computer”
select “Advanced Options”
Finally, just select “Disable automatic driver signing”.
Problem 7: Close the application and correct your time
Just close the application and correct date/time of your PC.
i just installed kt200 software, disabled driver signature and installed the driver I am using windows 10, every time i try to open the software, i got this error
just reinstall software, and open the software with tool connected with 12v
Problem 9: KT200.exe stop working