To enhance product security and protect the legitimate rights of end customers, Autel will be implementing a phased real-name authentication mechanism for AUTEL IMMO devices (IM508/IM608/IM608 PRO/IM608 II/IM508S/KM100) in Europe.
Below are the details of the upgrade:
Phase 1: Autel ID Account Verification
- Implementation Details: All IMMO devices must be re-logged in to verify that the device owner matches the Autel ID linked to the device. Devices that have not completed the Autel ID binding process will no longer be usable.
Effective Date: April 15
Phase 2: Real-Name Authentication for All-Keys-Lost (AKL) Function
- Implementation Details: When using the All-Keys-Lost function for key programming, users must complete their personal information. The provided information must be valid within European countries and must be accurate and complete.
Customers who have already completed their personal information will need to verify their identity each time they use the AKL function through one of the following methods:
- Account password verification
- SMS verification code
- Email verification code
- Two-factor authentication
Effective Date: May 5
If you need any assistance, please feel free to contact Autel support.
