Problem:
After recent update it appears the VCI no longer recognises the Launch X431 Pad VII and no longer connects to the vehicles using the “Intelligent Identification” option, it will however connect using manual search option. A message across the bottom of the screen stating “serial number incompatible, reload software”. How to reload VCI update?
Solution:
This happens often, try rebooting the tablet.
Reboot tablet + Firmware fix.
Go to User Info->Fix connector firmware/system-> Fix Connector Firmware or Fix Connector System
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