One of our customers encountered a problem with KT200. He managed to install it on the PC but when open it (as an administrator) and with internet connection, everything is gray and impossible to select driver or anything else.
Here is the working solution:
1. Go to Device Manager and delete driver. Reinstall from installation.
2. Open KT200 Update Program and reset device, unplug and plug device, run KT200 software again.
We had to reset the device! Now it is working.
Unplug the device USB port and reconnect it
Click reset driver again to open the software normally.
If not working after resetting device, provide your KT200 serial number. We would help check if it is a hardware issue via Teamviewer.
If yes, we can send a new KT200 host to our customers (ONLY).