PCMTuner Common Software Errors And Solutions

Here obdii365.com collects some common errors and solutions to the PCMTuner V1.21 Magic Car Tool chip tuning programmer.
Keep updating.

Error 1:

‘User Not Active, Contact Support’

PCMtuner requires activation. After installing the software, provide your email and serial number to obdii365.com to activate your device.

PCMTuner gives very simple instructions.

Error 2:

USB dongle is not accessible. Check if it is connected and reset application.

Error 3:

‘User Already Exists’

I have the tool started since 21.11.2021. Try to register but it says already exists.

You have already registered so cannot register again. Use a new email address and contact us with serial number to get a new account.

If you reinstall pcmtuner on another PC, Pcmtuner software and hardware are licensed per PC. You would need to reinstall with a different email, then contact the seller again and explain the situation to get license reactivated for new pc.

Error 4:

My software version is 1.20 but not 1.21 as your website stated.

1.21 is the software version of PCMTuner. Not that important, USB just stores protocols.

Error 5:

Failed to login vzperformance user account, error 419 and asks for customer verification, any idea?

Solution:

Need to connect both pcmtuner and usb dongle with PC. Run software and login again.

https://support.vz-performance.com user name= email address,  password= serial number

Error 6: 

An Update version was found on the server.

Would you like to download build 1.2.5

Press No, DON’T update software. Use their own software.

Error 7:

I get unable to use the selected interface error often

We have seen problem with usb port power causing this on some laptops.

Make sure no other usb ports are being used, try usb3.0 type port.

Error 8:

Please help i cant download scanmatik. system cannot find the file specified.

Install with success. The problem is Windows 1607. Update of 21H1 resolved all problem